Refund Policy

As soon as payment is received, the Client is deemed to have engaged the Services of Our Service is our professional advice and expertise. Once the Service has been provided to you, it cannot be returned, whether or not you have changed your mind or you no longer wish to utilise it. If you submit a written refund request through the Client Area within 8 hours of payment, you may be entitled to a refund if the Service has not yet been provided to you and/or work has not commenced on your profile. By agreeing to the terms and conditions of the site, you agree that $19 service fees are non-refundable following 8 hours of payment or provision of the service, whichever occurs first.

If you require a refund and your process has not been started you will get the $40 refund.

In the event of a refund of a payment by credit card, funds will be returned to the credit card that was used for your payment. If this card is no longer valid, you will be responsible to make arrangements with your bank or credit provider to have the funds transferred.

If you need to request a refund, email us at

All refund requests we receive will be processed within 72 hours of the initial request.

Please include the following information in your refund email:

Your reason for the request
Your full name (as appears in your passport)
Your application ID
The email used to make the registration on this website

We use our own and third-party cookies to improve the browsing experience and offer interesting content and advertising. By using our website, you accept our Cookie Policy. Learn more I agree